When taking the photo, ensure it clearly shows your face, upper chest, and arms. Furthermore, pay attention to the information on the paper, as it should be clear and easily readable. If you have Spending Power enabled, please contact Customer Support to disable it before closing your account. You must withdraw all the funds from your Crypto.com App and Crypto.com Exchange account to close them. If you open a new account with us, you will not be eligible for new user promotions, including the seven-day credit/debit card fee waiver and sign-up bonus from the BG25 Referral Programme. To do so, hold the piece of paper using one hand and take a photo of yourself.

Following the steps above will guide you on how to delete your Crypto.com account. However, if you do not know where to start to delete old accounts, sign up with DoNotPay today to access the help you need. Sending the photo of you holding an item of paper bearing “Crypto.com,” your name, and the date and sending it to Crypto.com will be the next step.

If you’re looking to delete your account on Crypto.com, there are some things you should know before going about the process of actually terminating your account. The Crypto.com exchange is one of the leading names when it comes to Centralized Exchanges in the crypto space. On Crypto.com, you can send, receive, trade, stake, and withdraw cryptocurrencies and other crypto assets easily. It might be asking for much, but you can be notes to monetary statements definition and which means assured the photos will only be used for identification. It is also a security measure to ensure no one else is trying to close your account for you.

What should I know before closing my account?

The Crypto.com Visa card is pretty popular and comes with many benefits. However, once you don’t have a Crypto.com account, you will not be able to use your Crypto.com card, so it is recommended that you cancel this subscription, too. To access the in-app chat support option, tap on the 3 lines from the upper left corner of the screen and go to “Settings”. Afterward, you should take a photo of yourself holding the sheet with the information you just wrote down.

This photo is required simply for KYC purposes and various security measures that Crypto.com wants to take to prevent unauthorized account closure processes. Upon cancellation, you will permanently lose access to your accounts and transaction history. You are welcome to use our services again by signing up as a new user. However, you cannot reactivate your previous account after it has been closed. If your cryptocurrency balances are under the minimum withdrawal limit, you need to contact Crypto.com support.

Futhermore, it’s advisable to withdraw, or spend all the available balances on your account before closing it. Secondly, any crypto balance remaining after the account termination process will be lost permanently. Creating an account on the exchange comes with many perks including a Visa card which you can fund with your crypto holdings.

Step2: Take a Picture of Yourself Holding the Paper

After closing your account, to use Crypto.com exchange again, you will have to create an account and go through the KYC process as a new user. Next, click on the ‘Select’ button next to the external wallet address to transfer funds to the wallet. When you get the wallet address, head over to the Crypto.com exchange dashboard and add the address to your withdrawal whitelist.

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You can find more information how to withdraw funds from your Crypto.com account here. The withdrawal process will typically take 30 to 60 minutes to complete. If you want to go the extra mile, you can state your registered email address in the email.

For example, if you’ve created an account using “”, you need to use “” to send the email to Crypto.com as well. We are not qualified advisors, and none of our content(s) is a licensed investment advice, nor is it a replacement from certified financial planner. Do your own research before investing in any cryptocurrency project, and always invest what you can afford to loose. However, this website is readers supported, and it’s free for you to use, but we include link(s) to products or services we think are useful to you.

1. First is that the platform does not delete all of your data stored on its servers instantly when you delete your account.
2. Alternatively, you can simply choose to spend the card’s balance to zero and no fee will incur when closing your Crypto.com account.
3. Creating an account on Crypto.com is just a breezy process, just like most platforms you’ll find out there.
4. After uploading the picture of yourself, you need to keep waiting for Crypto.com’s response.
5. You must withdraw all the funds from your Crypto.com App and Crypto.com Exchange account to close them.

Besides, those registering through a referral code can get a signup bonus of up to $50. On the Crypto.com app, traders can purchase, sell, and trade crypto, stake various coins and tokens, and even apply for a Crypto.com Visa card. According to Crypto.com’s support page, users can contact the support team by accessing the chat option from the app or web platform or by emailing [email protected]. If you decide to contact Crypto.com through email, you may want to use the registered email address. You will typically get a reply to your mail from the Crypto.com support team within 24 hours and it can take up to 2 days for your account closure request to be completed. To close your account, email the Crypto.com support team at “[email protected]” from your registered email address and set the subject of the email to “Close Account”.

Some users might encounter some problems when using Crypto.com, especially when it comes to its support team. According to reviews left by users over time, Crypto.com sometimes takes longer than expected to contact its customers back. After you have closed your accounts, you are welcome to use our services again by signing up as a new user. We will not be able to reactivate your account after it has been closed. If successful, you’ll receive an email saying that your Crypto.com account has been closed.

In the email, you need to provide a photo of yourself holding a piece of paper that includes your name, date, and “Crypto.com”. Otherwise, the Crypto.com support team won’t be able to track your account and close it. To withdraw from Crypto.com to another exchange (e.g. Binance), or an offline wallet like Ledger, you first need to get the correct wallet address. In order to be safe, we’re assuming that you’ve already have all your crypto investments and balances transferred out of your account wallet.

If you make use of these third-party links, we may receive some commission at no extra cost to you. However, you may need to go through process of verifying that you’re the real owner of the account before closure. For the content of the mail, you simply need to explain why you want to delete your Crypto.com account and a Crypto.com support rep will take it up from there.